Kleen.lk | FAQ

We offer a range of laundry services, including washing, drying, folding, and ironing. We also provide specialized treatments for specific items.

Our pickup and delivery service is easy to use. Simply schedule a pickup through our website or app, and our team will collect your laundry at the designated time and deliver it back to you once it's ready.

Our laundry facility is open from 8AM to 9PM, Monday to Sunday. We also provide services on weekends and holidays for your convenience.

Yes, we offer same-day and express laundry services for customers who need their laundry back quickly. Please check our pricing and availability for these options.

To prepare your laundry for pickup, please separate your clothes by color, remove any stains if possible, and place them in a bag or hamper for our team to collect.

In the unlikely event that an item is damaged or lost, please contact our customer support team immediately. We have a policy in place to address such situations.

Yes, we are committed to eco-friendly laundry practices. We use energy-efficient machines and environmentally responsible detergents to minimize our environmental impact.

Absolutely! We provide laundry services for businesses, including hotels, restaurants, and spas. Contact us to discuss specialized solutions for your commercial needs.

You can pay for our services using various payment methods, including credit/debit cards, online payment portals, and cash. We also offer subscription plans for regular customers.

During the COVID-19 pandemic, we have implemented strict safety protocols to protect our customers and staff. These include regular sanitization, mask-wearing, and contactless pickups and deliveries.

Yes, we have a minimum order requirement for our pickup and delivery service. Please check our website or contact us for details on the minimum order amount.

Yes, you can provide special instructions when scheduling a pickup. Whether it\'s about specific detergents, water temperatures, or garment care, we'll follow your instructions.

Yes, we offer discounts and subscription plans for customers who use our services regularly or have bulk laundry needs. Check our website for details on available discounts.

If you miss a scheduled pickup or delivery, please contact us to reschedule. We'll do our best to accommodate your preferred time.

The laundry delivery service has a standard 48 hour turnaround time.

FAQs

What laundry services do you offer?

How does your pickup and delivery service work?

What are your operating hours?

Do you offer same-day or express laundry services?

How should I prepare my laundry for pickup?

What happens if an item is damaged or lost during the laundry process?

Are your laundry practices environmentally friendly?

Can businesses and commercial clients use your services?

How do I pay for your services?

What safety measures are in place during the COVID-19 pandemic?

Is there a minimum order requirement for pickup and delivery?

Can I specify special instructions for handling my laundry?

Do you offer discounts for regular or bulk laundry services?

What happens if I miss a scheduled pickup or delivery?

What is the turnaround time?